Interim or Project Management
"A change in business, marketing, sales or service leadership or projects are optimal opportunities to become more customer-centric."Roger Schmid, the black elephant
Also as a temporary manager, program or project manager, I help you to align yourself consistently customer and service-oriented. Customer Centricity is not just a buzzword, it is the success factor of the future.
I take over quickly and uncomplicatedly when there is a need. This allows you to concentrate on your core tasks and to look for a definitive solution or a successor in peace.
I strengthen your team and take over the entire operational management responsibility as
- Managing Director,
- Chief Marketing Officer,
- Sales Manager,
- Customer Care Manager
- Program and Project Manager,
- SAFe Program Consultant,
- Scrum Master or
- Scrum Product owner.
Your advantages with me as interim manager
You can use me as an interim manager to…
- bridge bottlenecks at management level or to temporarily support and coach your management team.
- define and implement a new customer-centric way of working and structure.
- resolve conflicting employee and customer issues.
- to accompany or implement turnaround situations.
- analyze existing problems and find a solution.
- Accompany and accelerate organizational and digital transformation processes in a target-oriented manner.
- clarify and resolve problematic program and project situations.
- to successfully initialize and/or execute programs and projects.
- This allows you to focus on your core business and core tasks and to search for suitable candidates for a long-term, sustainable succession in peace.
Focus on customer enthusiasm and customer-centricity
Customer Care is in my blood. Customers, employees and business partners should be able to experience inspiring service. I have over 30 years of experience as a line, program and project manager in all the above-mentioned functions and the corresponding training and further education up to master level.
I am familiar with current trends, process methods and technologies and use many of them myself.
Extensive knowledge for your success
During an interim mandate, it is important to me to help the employees and the company with its processes and structures to move forward. I provide my entire theoretical and practical knowledge, methods and tools.
Trust and the human being in the center
Goals, facts and figures are important. Nevertheless, trust, freedom and the human being are the focus for me. If you share these values, then we are a good fit. And together we can successfully master even major changes or difficult times.
Mutual trust
I only accept a mandate if we are both sure that we trust each other and want to work together. The commitment must be there. I never accept a mandate just for the money.
Top management performance
You can rely on me 100%. You will receive top management performance, comprehensive support and full transparency at all times regarding the measures, challenges and results achieved.
Roger Schmid has two Executive Master degrees and is certified as SAFe Program Consultant, Scrum Master and Scrum Productowner.
